Remote Viewer Frequently Asked Questions
The following frequently asked questions have been crafted to answer your questions.
Shipping and setup
For shipping and management purposes, how much does the Remote Viewer—satellite camera weigh?
The Remote Viewer system weighs approximately 30lbs/13.6 kilos.
What is included with the Remote Viewer—satellite camera?
The Remote Viewer consists of the camera in a weatherproof enclosure, and SD200-G satellite transceiver, a panel box used to connect the components together. The customer is responsible for providing regulated 12 Volts, for example a solar panel and battery.
How long does it typically take to set up the satellite camera on site and get it operational?
The Remote Viewer can be installed and setup and in less than 30 minutes.
Does the Remote Viewer require any special software to operate it?
The Remote Viewer—satellite camera does not require any special software to operate it. The images are delivered to your email inbox. The images can be sent to one or multiple email addresses. If you want to change parameter on the Remote Viewer, you simply send an email.
Since commands are sent to the Remote Viewer by email, can anyone email the commands?
No, the only email addresses accepted by the Remote Viewer are those that have been registered and for a specific Remote Viewer.
Do we have to open our firewall to receive images from the satellite camera?
No, images are received via a simple email as an attachment.
Can we use solar panels to operate the Remote Viewer––satellite camera?
Yes. Depending on your location and power consumption requirements, the Remote Viewer can be powered by solar panels. We offer two versions of solar panels: Remote Viewer Solar Panel 20 (20 Watts, 33 AmpHour Battery, 6 Amp Solar Regulator) and Remote Viewer Solar Panel 50 (50 Watts, 72 AmpHour Battery, 8 Amp Solar Regulator).
Satellite data communication services
What are the basic monthly fees for satellite data services, and how much data does that include? What are the additional costs if we need additional data?
Contact us for pricing for the Remote Viewer; the operational costs are much less than you would think.
Do we need to commit to an annual contract for satellite data services, or can we pay month to month?
The Remote Viewer contract is for one year, after the one year the contract is month to month.
What satellite provider is the Nupoint’s Remote Viewer—satellite camera compatible with?
Currently the Remote Viewer M2M system is configured for use on the Globalstar duplex data network. Globalstar satellite system is a Low Earth Orbit system, which eliminates problems with obstructions to Geosynchronous satellite systems, which require line of sight to the satellite.
Does the Remote Viewer—satellite camera have onboard memory storage?
The Remote Viewer has limited onboard memory storage, which is used primarily to store and forward images. Once the image is successfully transmitted it is deleted from the onboard storage. However, the Remote Viewer NAS Upgrade is available to allow photos to be stored locally.
Can other devices, such as data loggers or water level monitors, be hooked up to the Remove Viewer—satellite camera?
The Remote Viewer can be customized to connect to data loggers, water level monitors or any equipment, which uses Ethernet, RS232 serial interfaces, or RS485 Modbus.
What are the specifications for the power supply required by the Remote Viewer? Is this included with the unit?
The customer is responsible for providing the power supply for the Remote Viewer. The Remote Viewer is in use in Alaska and southern BC with dramatically different solar power charging requirement. The Remote Viewer requires regulated 12 volts DC supply with a peak current draw of less than 2 Amps. When the Remote Viewer is sleeping the current draw is much less than 1 mA.
What are the minimum and maximum temperatures the Remote Viewer—satellite camera will operate in?
The Remote Viewer operates in temperatures from -40 to +50 degrees Celsius.
What is the typical power consumption of the satellite camera?
The Remote Viewer is powered with a standard 12 Volt DC. The power consumption is dependent on the number of images taken per day. If only one image is taken per day, the power consumption is typically 500 mAh per day. If 24 images are taken per day the power consumption is less than 2000 mAh per day.
Does the power consumption of the satellite camera increase during the winter to preheat the camera?
No, the camera used is rated to -40 degrees Celsius without a heater.
Is there some way to protect the Remote Viewer cables from being chewed by animals?
Cable Critter protection option is available from the factory to provide armour for the cables.
How do we change the schedule on the Remote Viewer—satellite camera for taking the images?
The command to change the schedule for the Remote Viewer can be sent to the unit remotely. Users must be registered before this remote access capability is available.
What is the maximum number of photos the satellite camera can send per day?
The number of photos is constrained by the satellite link speed. The satellite link is 9600 baud or roughly 1000 bytes per second. A typical 100KB file will take approximately two minutes to transfer. Using the Remote NAS option gigabytes worth of pictures can be stored locally allowing high frequency photos.
Can we request a picture from a unit over the air?
Yes, a command can be sent to the unit to force a picture to be taken. The Remote Viewer commands are sent via an email to the unit.
How can I identify which unit sent me the image?
The Remote Viewer can be configured by the user with a name unique to your organization. The name is used as a prefix for the image file name. The email from address will have the NSN for the satellite terminal built into your Remote Viewer.
How can I distinguish between image files?
The image file names are prefixed with the name of the unit and the date time stamp when the image was taken. For example: MyUnit20150331093000.jpg was taken by a unit named “MyUnit” at March 31, 2015 at 9:30:00.
Can I receive the images directly to my FTP server?
Yes, the Remote Viewer can be configured to send the images to your FTP server. You will not receive and email with the image if you choose this option.
Is the Remote Viewer available with a pan tilt camera?
The Remote Viewer is intended for remote locations where access is limited and difficult. Mechanical pan and tilt systems can be unreliable in harsh environments. The Remote Viewer can be configured with multiple fixed cameras to increase the view coverage.