Remote Connect Frequently Asked Questions
The following frequently asked questions have been crafted to answer your questions.
Set up and integration
What equipment can I connect to the Remote Connect—satellite transceiver?
The Remote Connect M2M system supports both a serial port and Ethernet interface. If the equipment has either a serial interface or Ethernet interface the Remote Connect can be used to provide M2M communications monitoring. The device can be either a smart device which controls the communications or a dumb device which must be polled.
Does Nupoint provide integration services for interfacing to our specific device?
Yes, Nupoint provides custom integration [link to services] based on specific customer requirements. We have extensive experience in connecting diverse hardware with the satellite M2M communications (machine to machine). We can help you minimize your time to deploy, improve performance and reliability, and save the communication costs for your solution.
Is the Remote Connect—satellite data transceiver suitable for outdoor use?
Yes, The Remote Connect can be mounted outdoors with no additional packaging. The Remote Connect works from -40 to 70 degrees Celsius.
Can the Remote Connect—satellite transceiver poll data from our device?
The Remote Connect can poll for data from your device and only send in data on an exception basis. This allows the user to minimize communication costs by only sending data that is important. A typical installation would poll the device as frequently as every few seconds to every few hours. The data would be evaluated based on criterion to determine if it must be sent. If the data indicates an alarm condition a message is formatted and sent. To provide near real time feedback, data could be sent as frequently as required by the user application on a periodic basis.
Do we have to aim the Remote Connect—satellite transceiver antenna?
No, the Remote Connect M2M system uses an Omni-directional antenna. The antenna just needs a clear view of the sky and it will be able to communicate.
Can the Remote Connect—satellite transceiver be used in a mobile application, for instance on a vehicle?
Yes, the Remote Connect is designed for mobile applications. The Omni-directional antenna does not need to be aimed which allow the Remote Connect to work without concern about direction or location. The Remote Connect also provides a high accuracy GPS receiver for GEO coding any data.
Where in the world does the Remote Connect—satellite transceiver communicate?
The Remote Connect uses the Globalstar satellite constellation for communications. See Globalstar for a coverage map for satellite data services.
How far north will the Remote Connect—satellite transceiver function?
The Remote Connect is designed to be tolerant of sporadic communications and depending on the application can operate up to 70 degrees latitude. Contact Nupoint Systems for a conversation about your specific application and location.
Satellite data communication services
Does the Remote Connect—satellite transceiver support static IP addresses?
No, the Remote Connect only supports remote originated connections.
How is the data for the Remote Connect—satellite transceiver billed?
Nupoint provides two satellite data services’ [link to Satellite Communications] billing options, data is billed by the kilobyte sent, or data can be billed by the time connected. If the application sends and receives small data messages the kilobyte billing is likely the best choice. If large data transfers are required, time based billing is the best option.
Who provides the satellite data service?
Nupoint provides the Remote Connect, the satellite terminal, and the corresponding satellite data communication service plan.
How do we receive data from the Remote Connect—satellite data transceiver?
The data from the Remote Connect is received via standard IP based communication protocols. The Remote Connect support TCP/IP, UDP/IP, FTP, TFTP and a number of protocols for transfer of data. Custom TCP or UDP message formats are supported.
How much power does the Remote Connect—satellite transceiver consume?
The Remote Connect is designed for a nominal 12 Volt DC operation, but has an operating range of 9 Volts to 36 Volts. If the Remote Connect running continuously it draws less than 150 mA, but while sleeping it draws less than 250 uA.
How long is the standard Remote Connect—satellite transceiver cable?
The Remote Connect standard cable is 15 feet/ 4.57 meters in length.
Can the Remote Connect—satellite transceiver control an output?
Yes, the Remote Connect standard configuration has a low-side output, which can be controlled either locally or remotely.
Can I poll the Remote Connect—satellite data transceiver to request data from my remote system?
Yes, the Remote Connect can receive and process commands via an email request sent to the system. The commands can execute scripts created by the user.